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FAQ

Yes, at this time we are only available within the United States. Our plant sitters are currently focused on providing top-quality plant care services across the U.S., ensuring we maintain high standards and reliable support for all our clients. However, we’re growing - just like your plants! We do have plans to expand internationally in the near future, so stay tuned! If you are outside the U.S. and are interested in our services, we’d love to hear from you via our Contact Page. Your interest helps us plan where to grow next!

Creating an account and using the core House Plant Sitting platform is currently free for plant owners and plant sitters. Plant sitters and plant sellers set their own service rates or listing prices. Eligible transactions may be processed through Stripe, and Stripe or other applicable transaction fees may apply. If House Plant Sitting introduces a platform fee, commission, subscription, or other charge for a feature or transaction, it will be disclosed before it applies.

Great question! Here are how the two account types differ. A Plant Owner Account is for those looking to hire and book plant sitters. You’ll get your own dashboard to manage bookings, send and receive internal messages with your chosen sitter, and cancel or reschedule appointments as needed. A Plant Sitter Account allows you to create and manage plant sitting listings for specific days and times. Your dashboard includes features such as internal messaging with potential customers, Zoom API integration to schedule video meetings before bookings, Google Calendar sync for seamless schedule management, and more. Please note: Each account type requires a separate login. If you would like to both hire and offer plant sitting services, you’ll need to create both a Plant Owner and a Plant Sitter account.

Yes. House Plant Sitting is available on the web at HousePlantSitting.com and through our iOS and Android mobile apps. Core features such as sitter discovery, bookings, messaging, profile management, Plant Marketplace, and Plant Finder are designed to work across the Platform where available.

While we don’t require insurance, we strongly encourage all plant sitters to obtain general liability insurance or bonding for peace of mind and professionalism. It can help build trust with potential clients and protect against unforeseen incidents.

At this time, House Plant Sitting does not conduct background checks on plant sitters. However, House Plant Sitting offers identity verification through our third-party verification provider, Didit. Plant sitters who successfully complete identity verification will receive a verified badge on their profile. Identity verification helps confirm a sitter’s identity, through government identification, but it is not a criminal background check, employment screening, guarantee of safety, guarantee of trustworthiness, or endorsement by House Plant Sitting. We encourage plant owners to review sitter profiles, ratings, reviews, experience, references, communication history, and any available verification information before booking services. House Plant Sitting may introduce optional background check services in the future. We highly recommend thoroughly reviewing sitter profiles, asking questions, and checking references or reviews before booking anyone. Please do your due diligence in advance.

Trust is key. Here are a few things you can do: Read reviews and ratings on sitter profiles. Ask for references or proof of past experience. Set up a video call or brief meeting before booking. Use clear communication and provide detailed care instructions. Remember, you are responsible for vetting any sitter you choose to work with.

Because our platform acts only as a connector, House Plant Sitting is not responsible for any damage, loss, or disagreements that may occur. We recommend that plant sitters carry insurance and that all users document the condition and care requirements of their plants beforehand.

Yes! Each plant sitter sets their own rates and availability. You can message them directly to confirm pricing, services offered, and any custom requests.

Yes. Eligible plant sitters who complete the required identity verification and connect an active Stripe account may receive booking payments through House Plant Sitting. Stripe processes eligible payments and payouts through the sitter’s connected Stripe account. Plant sitters are responsible for maintaining an eligible Stripe account and for determining, reporting, and paying any taxes that apply to their earnings. Payment availability may depend on Stripe account status, verification requirements, and other applicable payment-processing requirements. For questions about a booking or payment, contact the plant sitter first. You may also contact House Plant Sitting Support for assistance with activity on the Platform.

Once you find a sitter that looks like a good fit, you can use our internal messaging system to ask questions, confirm availability, and discuss the details. We also have Zoom built in. Remember to always communicate clearly and share important info before confirming a booking.

Our sitters can watch over a wide variety of houseplants—from succulents and ferns to large potted trees and tropicals. Just be sure to share care details, such as: Sunlight needs, Watering schedules, Fertilizer preferences, and/or Special instructions (e.g., pests, humidity).

That depends on the sitter! Some are happy to watch a jungle, while others may prefer just a few pots. Always ask in advance and make sure the sitter is comfortable with the quantity and care complexity.

Just create a profile, upload a photo, describe your experience and care specialties, and set your availability. We recommend: 1) Listing specific plants you’re comfortable with 2) Setting clear rates 3) Highly Suggested: Obtaining basic insurance or bonding 4) Asking your first few clients to leave reviews to build trust

Yes, we do plan to offer optional background checks in the future as part of a premium sitter verification feature. This will allow sitters to boost credibility on their profiles and give plant owners added peace of mind. In the meantime, we encourage users to do their own due diligence—ask questions, read reviews, and communicate clearly before booking.

In-home care means the plant sitter comes to your house to water or tend to your plants. Plant boarding means you drop your plants off at the sitter’s home, where they’ll be cared for in a new environment. We highly recommend the plant boarding option whenever possible—it’s often easier, safer, and more convenient for both parties.

When you sign up as a plant sitter, you receive a sitter dashboard for managing your public profile and service listing, recurring availability, blocked dates, bookings, messages, reviews, support, and connected tools. Sitters can configure service pricing and add-ons where supported, use Google Calendar and Zoom integrations, complete optional identity verification through Didit, connect Stripe when eligible for supported payments, browse other sitters in preview mode, use Plant Finder, and participate in the Plant Marketplace where available.

Yes. Plant sitter discovery and public sitter profiles can be browsed without signing in. An account is required when you want to use account-specific actions such as booking, messaging, saving favorites, managing appointments, or other personalized features.

The Plant Marketplace lets members browse plants offered for sale by independent sellers on House Plant Sitting. Sellers are responsible for their listings, prices, plant condition, lawful sale, fulfillment, shipping or pickup arrangements, and applicable taxes. Eligible sellers may use Stripe for supported online payments, while some local-pickup transactions may be paid directly to the seller.

Plant Finder is a discovery and market-comparison tool that can show plant listings, observed asking-price history, completed-sale information where available, and saved watches. Market-price information is informational and may reflect observed listings rather than verified completed sales unless specifically labeled otherwise.

House Plant Sitting currently requires at least two calendar days of notice for new plant-sitting bookings. Availability still depends on the sitter’s weekly schedule, blocked dates, existing bookings, and the services they offer.

Yes. Plant sitters can manage a weekly schedule and add blocked dates for vacations or other days they are unavailable. Past blocked dates may be removed automatically after they are no longer needed.

Yes. Where supported, a sitter may configure optional add-on services that a plant owner can choose during booking, as well as required fees that are automatically included when applicable. The sitter is responsible for clearly describing the service, pricing type, and any conditions that apply.