Contact

Before You Contact Us

House Plant Sitting Support can help with account access, technical issues, identity verification, messaging problems, safety concerns, and questions about using the platform.

We can help with

✓ Account and login issues
✓ Password resets
✓ Identity verification through Didit
✓ Technical problems with the website or mobile app
✓ Problems sending or receiving messages
✓ Questions about booking requests and appointments
✓ Reporting spam, scams, harassment, or suspicious behavior
✓ Reporting users who may have violated our Terms of Service

Please note

× We do not contact plant sitters on your behalf
× We do not ask plant sitters to reply to messages
× We do not schedule appointments for users
× We do not negotiate prices, availability, or services
× We do not guarantee that a plant sitter will respond
× We do not collect payments or bill users or plant sitters
× We do not handle payment disputes because payments are arranged independently

Communicating with plant sitters: Plant sitters are independent service providers who manage their own schedules, prices, availability, and communications. Please use your House Plant Sitting inbox to contact them directly. If one sitter does not respond, you may contact another available sitter.