Last updated: September 25, 2026
Welcome to HousePlantSitting.com. By accessing or using our website, mobile applications, or services (collectively, the “Platform”), you agree to be bound by these Terms and Conditions. If you do not agree, you may not use the Platform.
By using HousePlantSitting.com in any capacity, you acknowledge and agree to these Terms and release HousePlantSitting.com from liability to the fullest extent permitted by law.
HousePlantSitting.com is an online marketplace designed to connect plant owners with independent plant sitters.
All arrangements are made directly between plant owners and independent plant sitters.
Our services are available via mobile applications on iOS and Android devices.
By using our mobile applications, you agree that:
You also agree to comply with all applicable third-party platform terms.
Apple and Google are not responsible for the content, operation, or support of this application.
By using HousePlantSitting.com, you agree to:
We reserve the right to suspend or terminate accounts for violations, fraud, or abuse.
HousePlantSitting.com does not verify, vet, or conduct background checks on users, except that we may offer or require limited identity verification through a third-party identity verification provider where applicable.
You are solely responsible for evaluating other users and making your own decisions.
HousePlantSitting.com may offer or require identity verification for certain users, including plant sitters, through a third-party identity verification provider called Didit. By choosing to complete identity verification, you acknowledge and agree that the verification process is provided by Didit and not directly by HousePlantSitting.com.
Identity verification may require you to submit personal information directly to Didit, including but not limited to a government-issued identification document, a selfie or facial image, identity-related information, and other information required to complete the verification process. You agree to provide accurate, current, and truthful information during the verification process.
HousePlantSitting.com does not store copies of government-issued identification documents submitted through Didit. HousePlantSitting.com may receive and store limited verification-related information, including verification status, verification result, session identifier, timestamps, and related metadata needed to operate the Platform, display verification status, prevent fraud, and support account safety.
By using Didit through the Platform, you acknowledge and agree that Didit is an independent third-party service provider and that Didit’s collection, processing, storage, retention, deletion, and use of your information may be governed by Didit’s own terms, privacy policy, security practices, retention settings, legal obligations, and agreements.
Identity verification confirms only that certain information submitted during the verification process was reviewed by the verification provider. Identity verification is not a criminal background check, employment screening, guarantee of safety, guarantee of trustworthiness, guarantee of honesty, guarantee of future conduct, professional endorsement, or recommendation by HousePlantSitting.com.
A verification badge, verification label, or verification status displayed on the Platform means only that the user completed the identity verification process available at that time. It does not mean that HousePlantSitting.com has investigated, vetted, supervised, certified, approved, guaranteed, or endorsed that user.
HousePlantSitting.com may approve, deny, remove, suspend, revoke, or require re-verification of any verification badge or verification status at any time, with or without notice, for reasons including but not limited to suspected fraud, inaccurate information, account changes, safety concerns, technical errors, provider errors, misuse of the Platform, or violation of these Terms.
You understand and agree that identity verification systems may produce errors, delays, false approvals, false rejections, incomplete results, technical failures, mismatches, outages, or other inaccuracies. HousePlantSitting.com does not guarantee that Didit or any identity verification process will be uninterrupted, accurate, complete, secure, error-free, or suitable for any particular purpose.
To the fullest extent permitted by law, you release, waive, discharge, defend, indemnify, and hold harmless HousePlantSitting.com, its owners, officers, directors, employees, contractors, representatives, affiliates, successors, assigns, and service providers from and against any and all claims, demands, damages, losses, liabilities, costs, expenses, disputes, actions, or causes of action arising out of or related to your use of Didit, your participation in identity verification, any verification result, any denial or removal of verification status, any reliance on another user’s verification status, any error or delay in the verification process, or any collection, processing, retention, deletion, disclosure, security, or handling of information by Didit.
You agree that HousePlantSitting.com is not responsible or liable for any acts, omissions, errors, delays, security incidents, data practices, service interruptions, verification decisions, or privacy practices of Didit or any other third-party identity verification provider.
Use of the Platform may include payment processing through Stripe for eligible plant sitters and plant sellers.
HousePlantSitting.com uses Stripe to provide payment processing and payout services for eligible plant sitters and plant sellers. Users who wish to receive payments through the Platform may be required to create, connect, or maintain a Stripe connected account and complete any identity, business, banking, tax-related, or other verification required by Stripe.
By connecting Stripe and accepting payments through House Plant Sitting, you agree to Stripe’s applicable terms and acknowledge that you are responsible for your own income, sales-tax, and other tax obligations.
Plant sitters and plant sellers who use Stripe through HousePlantSitting.com are also subject to Stripe’s applicable agreements, policies, verification requirements, and payment-processing rules. Stripe may request additional information, restrict payment functionality, delay or withhold payouts, or take other action in accordance with Stripe’s terms and applicable law.
HousePlantSitting.com may restrict or disable payment functionality when a connected Stripe account is incomplete, restricted, unable to accept charges, unable to receive payouts, or otherwise not eligible to process payments through Stripe.
Stripe may charge payment-processing, payout, dispute, refund, chargeback, or other fees in connection with a connected account or transaction. Any HousePlantSitting.com platform fee, commission, or other charge will be disclosed through the Platform or applicable transaction terms.
Payout availability and timing are determined by Stripe and may depend on account verification, transaction activity, disputes, reserves, applicable law, Stripe policies, or other factors outside HousePlantSitting.com’s control.
Transactions may be subject to refunds, disputes, reversals, chargebacks, or other adjustments. Users authorize Stripe and HousePlantSitting.com to take actions reasonably necessary to administer those transactions in accordance with applicable agreements and law.
Plant sitters, plant sellers, and other users earning money through HousePlantSitting.com are responsible for determining, reporting, and paying all federal, state, local, and other taxes that apply to their earnings, transactions, or activities.
HousePlantSitting.com does not provide tax, accounting, or legal advice and does not prepare users’ individual tax returns. Users are responsible for maintaining records of their earnings, expenses, sales, refunds, fees, and other information necessary to satisfy their tax obligations.
Stripe may collect tax-related information and may provide tax forms or tax reporting when required by applicable law or Stripe’s own reporting obligations. Whether or not a user receives a tax form does not determine whether income must be reported. Users remain responsible for complying with applicable tax laws.
Seller tax notice: You are responsible for determining and complying with any tax obligations that apply to your plant sales. Stripe may provide tax tools or tax forms where applicable. House Plant Sitting does not provide tax advice.
Plant sellers are responsible for determining whether sales tax, use tax, or similar transaction taxes apply to their sales and for satisfying any registration, collection, reporting, and payment obligations imposed on them by applicable law, except where applicable law specifically requires HousePlantSitting.com, Stripe, or another marketplace or payment provider to perform those obligations.
Any tax tools, calculations, notices, or information supplied by Stripe or another third-party provider are provided by that third party and do not constitute tax advice from HousePlantSitting.com.
Plant sitters and plant sellers operate independently and are responsible for the services or products they offer, the accuracy of their listings, compliance with applicable laws and regulations, and their own business, licensing, insurance, recordkeeping, and tax obligations.
Use of HousePlantSitting.com does not create an employment relationship between HousePlantSitting.com and a plant sitter or plant seller.
Plant Marketplace Seller Responsibilities. For every plant, cutting, seed, accessory, product, or other item offered or sold through the plant marketplace, the seller is solely responsible for the transaction between the seller and buyer, including fulfillment, packaging, shipment, delivery arrangements, tracking information, cancellations, listing accuracy, product condition, customer communications, refunds, returns, replacements, and buyer disputes.
Sellers are solely responsible for accurately describing the identity, species or variety where represented, size, condition, quantity, health, characteristics, price, availability, and other material details of each marketplace listing. Sellers may not knowingly make false, misleading, deceptive, or materially incomplete statements about an item offered for sale.
Sellers are solely responsible for determining whether a plant, seed, cutting, agricultural product, or other item may lawfully be possessed, offered, sold, transported, mailed, shipped, imported, exported, or delivered to the buyer's location. Sellers must comply with all applicable federal, state, local, agricultural, plant-health, quarantine, invasive-species, noxious-weed, pest-control, carrier, mailing, and other legal restrictions applicable to the transaction. Sellers may not list, sell, or ship prohibited or unlawfully restricted plants or products through the Platform.
Sellers are responsible for safely and appropriately packaging marketplace items and for providing accurate shipping and tracking information where shipping is offered. Sellers bear responsibility for their own fulfillment decisions and for addressing shipment delays, lost shipments, incorrect shipments, non-delivery, damaged plants, dead plants, plants that arrive in materially different condition than represented, and other fulfillment-related issues with buyers.
Sellers are responsible for establishing and honoring any cancellation, refund, return, replacement, or dead-on-arrival policy applicable to their listings, subject to applicable law and any mandatory rights that cannot legally be waived. Any disagreement concerning a seller's fulfillment, shipping, plant condition, cancellation, refund, return, replacement, or listing is primarily a dispute between the buyer and seller.
Some Plant Marketplace listings may allow local pickup. For eligible local-pickup transactions, a buyer may reserve an item through House Plant Sitting and pay the seller directly at pickup instead of paying through Stripe or another House Plant Sitting payment-processing flow.
For a direct local-pickup transaction, House Plant Sitting does not collect, hold, transmit, process, or guarantee the buyer's payment to the seller. The buyer and seller are solely responsible for arranging the pickup location and time, confirming the condition and identity of the item, completing payment, providing any receipt or proof of payment they consider appropriate, and resolving any disagreement concerning the direct payment or pickup.
A marketplace reservation marked as ready for pickup does not mean that House Plant Sitting or Stripe has received payment. A seller's confirmation that an order was picked up, completed, or sold records the seller's confirmation that the transaction was completed and may update marketplace inventory and order status, but it does not mean that House Plant Sitting processed, received, verified, or guaranteed the direct payment.
Buyers are responsible for inspecting a local-pickup item and determining whether it is acceptable before completing direct payment, subject to applicable law. Sellers remain responsible for the accuracy of the listing, the condition and lawful sale of the item, and any representations made to the buyer.
Buyers and sellers are responsible for communicating about cancellations, no-shows, delays, pickup arrangements, and direct-payment disputes. House Plant Sitting may maintain reservation, cancellation, pickup, completion, messaging, and transaction-status records for platform operation, safety, fraud prevention, customer support, dispute handling, and legal or accounting purposes.
House Plant Sitting may allow buyers and sellers to review one another after qualifying completed Plant Marketplace transactions. Marketplace reviews are separate from plant-sitting service reviews and may be displayed as separate marketplace ratings or review history.
Marketplace reviews must be based on a genuine qualifying transaction and must reflect the reviewer's own experience. Users may not submit fabricated reviews, reviews for transactions they did not participate in, coordinated or manipulated reviews, retaliatory reviews that violate Platform rules, or reviews containing unlawful, abusive, threatening, fraudulent, deceptive, or otherwise prohibited content.
House Plant Sitting may restrict review eligibility to completed transactions, including delivered shipping orders or completed local-pickup orders, and may prevent reviews for canceled or otherwise ineligible transactions.
House Plant Sitting may review, moderate, restrict, remove, or decline to publish marketplace reviews where reasonably necessary to enforce these Terms, address fraud or manipulation, protect users, comply with law, or preserve the integrity of the review system. House Plant Sitting does not guarantee the accuracy, completeness, fairness, or reliability of any user review.
We may provide general recommendations, such as:
These recommendations are informational only and not guarantees.
The Platform may include messaging features.
You agree not to:
We reserve the right to monitor, filter, remove content, and restrict accounts.
House Plant Sitting allows users to upload, submit, post, transmit, or otherwise make available photographs, images, videos, graphics, text, and other content through HousePlantSitting.com, its mobile applications, marketplace, messaging system, profiles, services, listings, reviews, or other features of the Platform (collectively, “User Content”). User Content may include, without limitation, profile photographs, plant sitter photographs, service images, photographs of plants or property, marketplace plant listing images, product images, before-and-after photographs, review images, message attachments, and other photographs or media submitted through the Platform.
Ownership. You retain any ownership rights that you have in your User Content. House Plant Sitting does not claim ownership of your User Content solely because you upload or submit it to the Platform.
License to House Plant Sitting. By uploading, submitting, posting, transmitting, or otherwise making User Content available through the Platform, you grant House Plant Sitting, its affiliates, service providers, contractors, successors, and assigns a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable license to host, store, reproduce, copy, display, publish, distribute, transmit, communicate, format, resize, crop, compress, enhance, adapt, modify, create derivative versions of, and otherwise use your User Content as reasonably necessary to operate, provide, administer, secure, improve, promote, market, and advertise House Plant Sitting and its services.
This license includes the right to display User Content on user profiles, service listings, marketplace listings, search results, promotional pages, social media accounts, advertisements, emails, mobile applications, websites, and other House Plant Sitting communications and marketing materials.
Name, Image, and Likeness Release. To the extent User Content includes your name, photograph, image, likeness, voice, username, business name, profile information, or other identifying characteristics that you voluntarily make available through the Platform, you authorize House Plant Sitting to use those elements in connection with displaying, operating, promoting, advertising, and marketing the Platform and the applicable profile, service, listing, transaction, review, or other content associated with them, without additional compensation to you.
No Additional Compensation or Approval. Unless House Plant Sitting expressly agrees otherwise in writing, you acknowledge that you are not entitled to royalties, fees, residuals, or other compensation arising from House Plant Sitting’s authorized use of User Content under these Terms. You waive any right to inspect or approve the format, placement, presentation, cropping, resizing, editing, or other permitted use of User Content, provided that such use is consistent with these Terms.
Your Representations and Permissions. You represent and warrant that:
Marketplace Images. Images submitted in connection with plants, products, or other marketplace listings may be displayed, resized, reformatted, cached, reproduced, and distributed by House Plant Sitting in connection with the listing, marketplace search results, recommendations, promotional materials, and the operation and promotion of the House Plant Sitting marketplace.
Moderation and Removal. House Plant Sitting may review, scan, moderate, reject, restrict, disable, edit, or remove User Content at any time when reasonably necessary to enforce these Terms, protect users, comply with law, address intellectual-property or privacy complaints, prevent fraud or abuse, or maintain the quality and safety of the Platform. House Plant Sitting is not obligated to publish, retain, or continue displaying any User Content.
Removal of Content and Continuing Rights. If you delete User Content or close your account, House Plant Sitting will cease using that User Content in active Platform displays when reasonably practicable, subject to normal processing periods. Copies may remain in backups, transaction records, security records, legal records, archived materials, cached content, previously distributed promotional materials, or other systems where retention is reasonably necessary for legal, security, fraud-prevention, recordkeeping, or operational purposes. Rights granted for uses that occurred before deletion or removal will not be retroactively revoked.
Release. To the fullest extent permitted by applicable law, you release House Plant Sitting and its affiliates, officers, directors, employees, contractors, service providers, successors, and assigns from claims arising solely from House Plant Sitting’s authorized reproduction, display, formatting, modification, distribution, publication, promotion, or other use of User Content in accordance with the license and permissions granted by these Terms.
Nothing in this section authorizes House Plant Sitting to use User Content in a manner prohibited by applicable law or outside the rights granted under these Terms.
HousePlantSitting.com has zero tolerance for objectionable content or abusive behavior, including harassment, threats, hate speech, sexually explicit content, unlawful content, or spam.
Users may report objectionable content or abusive users through the app where such features are available. We review reports and take appropriate action as promptly as reasonably possible.
We reserve the right to review, remove, restrict, suspend, or terminate any account or content that violates these Terms or threatens the safety of our users.
Users may also block other users where supported by the app. For safety concerns or reports, contact us at [email protected].
The Platform may use location data to improve service matching and search results.
You can disable location services in your device settings, though some features may not function properly.
By using our mobile application, you may receive notifications related to:
You can disable notifications at any time through your device settings.
HousePlantSitting.com is a neutral platform connecting independent users.
Any identity verification badge or status displayed on the Platform is limited to identity verification only and does not change HousePlantSitting.com’s role as a neutral marketplace.
HousePlantSitting.com does not provide homeowners, renters, business, liability, property, plant, or professional insurance for users and does not verify whether users maintain insurance coverage. Users are solely responsible for determining whether they wish to obtain insurance appropriate for their circumstances.
For plant marketplace transactions, House Plant Sitting is not the seller, grower, nursery, shipper, carrier, fulfillment provider, importer, exporter, or guarantor of any plant or product offered by an independent seller. House Plant Sitting does not take possession of marketplace plants or independently inspect, package, ship, deliver, guarantee, or warrant plants sold by users.
Except where applicable law requires otherwise, House Plant Sitting is not responsible for a seller's fulfillment, shipping method, packaging, tracking information, delivery timing, cancellations, refunds, returns, replacements, plant condition, plant survival, listing accuracy, legal ability to sell or ship a plant, or resolution of a dispute between a buyer and seller.
To the fullest extent permitted by law, HousePlantSitting.com, its owners, officers, directors, employees, contractors, representatives, affiliates, successors, and assigns shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss arising from your access to, use of, inability to use, or reliance on the Platform or any user.
This includes, but is not limited to:
Plant Marketplace Transactions. To the fullest extent permitted by applicable law, House Plant Sitting is not responsible or liable for claims or losses arising from an independent seller's marketplace transaction, including failure to fulfill an order, shipping or delivery delays, lost or misdirected shipments, inadequate packaging, incorrect items, inaccurate listings, plant pests or disease, deterioration during transit, damaged or dead plants, plant survival after delivery, refund or return disagreements, chargebacks, seller nonperformance, buyer dissatisfaction, prohibited plant sales, or unlawful or restricted shipment of plants or agricultural material. Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
To the fullest extent permitted by applicable law, the aggregate liability of HousePlantSitting.com shall not exceed the greater of (a) one hundred U.S. dollars (US $100), or (b) the amount, if any, paid directly to HousePlantSitting.com by the claimant during the twelve (12) months preceding the event giving rise to the claim.
The limitations and exclusions in this section apply regardless of the legal theory asserted and even if a remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
You agree to indemnify and hold harmless HousePlantSitting.com from any claims, damages, or expenses resulting from your use of the Platform or violation of these Terms.
A plant seller also agrees, to the fullest extent permitted by applicable law, to indemnify, defend, and hold harmless House Plant Sitting and its affiliates, owners, officers, directors, employees, contractors, representatives, successors, and assigns from claims, losses, liabilities, damages, penalties, fines, costs, or expenses arising out of or related to the seller's marketplace listings, products, plant sales, fulfillment, packaging, shipping, tracking information, cancellations, refunds, returns, replacements, taxes, prohibited or restricted plant sales, violations of agricultural or shipping laws, infringement or misrepresentation in a listing, or disputes with buyers.
You also agree to indemnify, defend, and hold harmless HousePlantSitting.com, its affiliates, owners, officers, directors, employees, contractors, representatives, successors, and assigns from and against any claims, damages, losses, liabilities, costs, or expenses arising out of or related to your use of Didit, your participation in identity verification, your verification status, your reliance on another user’s verification status, or any dispute involving identity verification.
All content on HousePlantSitting.com, including branding, design, and code, is protected and may not be copied or used without permission.
The Platform is provided “as is” and “as available,” without warranties of any kind.
HousePlantSitting.com makes no warranties regarding Didit, identity verification services, verification results, verification badges, third-party services, third-party data handling, or the accuracy, reliability, availability, security, or completeness of any verification process.
We may suspend or terminate access to the Platform at any time, without notice, for any reason.
Users may request deletion of their House Plant Sitting account through the account settings available on our website or mobile applications.
Users who cannot access their accounts may also submit an account deletion request through our official support channels. However, submitting a request through email, our support page, or any other communication channel does not, by itself, authorize account deletion.
To protect users against unauthorized account deletion, identity theft, impersonation, and fraudulent requests, HousePlantSitting.com requires appropriate verification of account ownership before processing user-initiated account deletion.
An account will not be deleted solely on the basis of an email, support message, or other unverified deletion request.
Possession of an account holder's name, username, email address, telephone number, or other publicly available information is not sufficient proof of account ownership.
Users requesting deletion through their account settings may be required to complete secure reauthentication or another approved account verification procedure.
Deletion requests submitted through support or email must undergo independent account ownership verification before deletion is authorized.
Verification may include secure authentication through the existing account, confirmation through the registered account email address, or additional identity verification where appropriate.
HousePlantSitting.com may require additional verification when suspicious activity, account compromise, impersonation, conflicting requests, or other security concerns are identified.
If account ownership cannot be reasonably established, HousePlantSitting.com will not execute an account deletion request solely on the basis of the unverified request. We will provide an appropriate alternative verification process where required by applicable law.
In circumstances where account ownership cannot be reasonably established, or where there are reasonable concerns regarding impersonation, fraud, unauthorized access, or a compromised account, HousePlantSitting.com may request additional identity verification before authorizing account deletion.
Such verification may include a valid government-issued photo identification document, including a driver's license, state identification card, or passport, where reasonably necessary and permitted by applicable law.
Additional identification will not be required when account ownership can be reasonably verified through less intrusive methods. Users may be offered an alternative verification method where appropriate.
Any identification information collected for this purpose will be used only as necessary to verify the requester's identity, handled securely, and retained only for as long as necessary in accordance with applicable law.
No third party may request or authorize deletion of another user's account without appropriate legal authorization.
HousePlantSitting.com reserves the right to investigate suspected impersonation, fraudulent deletion requests, or attempts to circumvent account security procedures, and to take appropriate action in accordance with applicable law.
Following successful verification, account deletion requests will be processed in accordance with our Privacy Policy and applicable law.
Certain information may be retained where necessary or permitted for legal compliance, financial recordkeeping, fraud prevention, security, dispute resolution, or other legitimate purposes.
Deletion of a House Plant Sitting account does not automatically result in the deletion of information independently maintained by third-party service providers, including identity verification and payment processing providers, where separate retention obligations or procedures apply.
We may introduce new features such as additional verification systems, background check options, premium services, or additional tools, which may be subject to additional terms.
You understand that using the Platform and arranging or providing plant sitting services may involve inherent and unforeseen risks, including entering or permitting access to private property, interacting with unfamiliar persons, caring for living plants, and exposure to pets, insects, allergens, chemicals, tools, irrigation systems, uneven surfaces, weather, security systems, electrical equipment, and other conditions that HousePlantSitting.com does not inspect or control.
You voluntarily assume all risks associated with your use of the Platform and your interactions, communications, meetings, bookings, payments, services, or other arrangements with users, whether occurring online or in person. You are responsible for exercising independent judgment, taking reasonable safety precautions, providing and following accurate care instructions, securing valuables, maintaining appropriate insurance, and determining whether another user, property, plant, service, or arrangement is suitable for you.
HousePlantSitting.com does not inspect homes, properties, plants, equipment, or users and does not guarantee plant survival, service availability, service quality, user conduct, property conditions, or the suitability or safety of any arrangement.
If a plant appears diseased, infested, damaged, or otherwise requires immediate attention and the plant owner cannot be reached, HousePlantSitting.com is not responsible for decisions made by the plant sitter, including decisions involving watering, pruning, treatment, relocation, disposal, isolation, pest control, or seeking professional assistance, or for the results or consequences of those decisions.
Plant owners are solely responsible for providing a reasonably safe environment for plant sitters and for identifying known hazards, access restrictions, alarm systems, pets, security procedures, property rules, and other conditions that may affect the provision of plant sitting services.
Plant owners are solely responsible for complying with all applicable federal, state, and local laws regarding cameras, doorbell cameras, audio recording devices, video recording devices, monitoring systems, and other surveillance equipment located on or around the property.
Plant owners should disclose the presence and general location of indoor recording or monitoring devices before plant sitting services begin. Recording devices may not be placed in bathrooms, sleeping areas provided to a sitter, changing areas, or any other location where a person has a reasonable expectation of privacy.
HousePlantSitting.com does not install, operate, monitor, control, inspect, or verify surveillance equipment and is not responsible for any recording, monitoring, privacy violation, disclosure failure, unauthorized access, security incident, or dispute involving cameras, audio devices, surveillance systems, or recordings made by users or third parties.
Plant sitters are responsible for respecting the property, privacy, access limitations, and lawful instructions of plant owners and for complying with applicable laws while entering a property or providing services.
Before initiating arbitration or any court proceeding permitted under these Terms, you and HousePlantSitting.com agree to make a good-faith effort to resolve any dispute informally for at least thirty (30) days.
A party seeking relief must send written notice describing the claimant’s full name and account information, the facts and basis of the dispute, the specific relief requested, and information reasonably sufficient to evaluate the claim. Notices to HousePlantSitting.com must be sent to [email protected] with the subject line “Legal Dispute Notice.” HousePlantSitting.com may send notices to the email address associated with your account.
The thirty-day informal resolution period begins when a complete notice is received. To the extent permitted by applicable law, any applicable limitations period will be tolled during this period. During the informal resolution process, the parties may communicate by email, telephone, or videoconference in an effort to resolve the dispute before arbitration or any permitted court proceeding.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for disputes that qualify for small claims court and requests for temporary or preliminary injunctive relief necessary to protect intellectual property, confidential information, Platform security, or prevent imminent harm, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, an account, identity verification, communications, services, transactions, losses, injuries, or the relationship between you and HousePlantSitting.com shall be resolved through final and binding individual arbitration rather than in court.
This arbitration agreement is governed by the Federal Arbitration Act. Arbitration shall be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, as modified by these Terms. If the American Arbitration Association is unavailable or declines to administer the matter, the parties shall attempt in good faith to select another neutral arbitration provider. If they cannot agree, a court of competent jurisdiction may appoint a neutral provider or arbitrator.
The arbitrator shall have authority to decide issues concerning the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court shall decide disputes concerning the enforceability of the class action waiver below. The arbitrator may award any individual remedy available under applicable law, but only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.
Unless the parties agree otherwise, hearings may be conducted remotely, by telephone, by videoconference, through written submissions, or in the county and state where you reside. Payment of arbitration fees shall be governed by the applicable arbitration rules and fee schedule, except that HousePlantSitting.com will pay amounts it is required to pay under applicable law or applicable consumer arbitration rules.
YOU AND HOUSEPLANTSITTING.COM KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY FOR DISPUTES SUBJECT TO ARBITRATION.
YOU AND HOUSEPLANTSITTING.COM AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, OR REPRESENTATIVE ACTION OR ARBITRATION.
The arbitrator may not consolidate the claims of more than one person or preside over any class, collective, consolidated, coordinated, mass, or representative proceeding unless all affected parties expressly agree in writing.
If a final court decision determines that applicable law prevents enforcement of the individual-action requirement as to a particular claim or request for relief, only that claim or request for relief shall be severed and may proceed in court after all arbitrable claims have been completed. All other claims shall remain subject to individual arbitration.
This arbitration agreement survives account suspension, account deletion, termination of these Terms, and cessation of Platform use.
You may opt out of the arbitration agreement in Section 23 by emailing [email protected] within thirty (30) days after the date you first accept these Terms or, for an existing user, within thirty (30) days after this arbitration provision first becomes effective for you.
Your opt-out notice must include your full name, the email address associated with your account, your username if applicable, and a clear statement that you are opting out of the HousePlantSitting.com arbitration agreement. Opting out of arbitration will not affect any other provision of these Terms or your ability to use the Platform. An opt-out applies only to the individual user who properly submitted it.
HousePlantSitting.com shall not be responsible or liable for any delay, interruption, failure, loss, or damage caused by events beyond its reasonable control, including hurricanes, tropical storms, floods, fires, severe weather, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, labor disputes, governmental actions, utility failures, internet or telecommunications outages, hosting failures, cyberattacks, denial-of-service attacks, failures of third-party providers, or other events of force majeure.
By using the Platform or providing contact information, you consent to receive agreements, disclosures, notices, account communications, security messages, and other legally required communications electronically, including through email, the Platform, mobile applications, and push notifications where enabled.
You agree that electronic communications satisfy any legal requirement that communications be in writing to the extent permitted by law. You are responsible for maintaining an accurate email address and reviewing communications sent to your account.
Sections concerning marketplace status, identity verification, user obligations, releases, assumption of risk, home access and surveillance, limitations of liability, indemnification, intellectual property, disclaimers, dispute resolution, arbitration, governing law, and any provisions that by their nature should survive shall remain effective after account suspension, account deletion, termination of these Terms, or cessation of Platform use.
If any provision of these Terms is found invalid, illegal, or unenforceable, that provision shall be enforced to the greatest extent permitted by law and the remaining provisions shall remain in full force and effect, except as specifically provided in the arbitration and class action waiver provisions.
These Terms, together with the Privacy Policy and any additional terms expressly presented through the Platform, constitute the entire agreement between you and HousePlantSitting.com concerning the Platform and supersede prior or contemporaneous communications and understandings concerning the same subject matter.
No waiver of any provision shall be effective unless made in writing by HousePlantSitting.com. A failure to enforce any provision shall not constitute a continuing waiver of that provision or any other provision.
These Terms and any dispute not subject to arbitration are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to the arbitration provisions above, any court proceeding permitted under these Terms shall be brought in a state or federal court located in Florida unless applicable law requires otherwise.
We may update these Terms from time to time. If we make material changes, we may provide notice through the Platform, by email, or by other reasonable means. The updated Terms will state their effective date. Continued use of the Platform after updated Terms become effective constitutes acceptance to the extent permitted by law.
Any material amendment to the arbitration provisions will apply prospectively and will not affect a dispute for which a complete written dispute notice was received before the amendment became effective unless the parties agree otherwise.
Email: [email protected]