Effective Date: June 18, 2026
At HousePlantSitting.com, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Platform”).
By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
Location data is used to improve search results, display relevant listings, and match users with nearby plant sitting services.
House Plant Sitting may offer or require identity verification for certain users, including plant sitters, through a third-party identity verification provider called Didit.
When you choose to complete identity verification, you may be asked to submit information directly to Didit, which may include a government-issued identification document, a selfie or facial image, identity-related information, and other information needed to complete the verification process.
House Plant Sitting does not store copies of government-issued identification documents submitted through Didit. Identity documents and related verification materials are processed by Didit. House Plant Sitting may receive and store limited verification-related information, such as verification status, verification result, session identifier, timestamps, and related metadata needed to operate the Platform, display verification status, prevent fraud, and support account safety.
Identity verification confirms only that the information submitted during the verification process was reviewed by the verification provider. It is not a background check, criminal history check, guarantee of safety, guarantee of trustworthiness, or endorsement by House Plant Sitting.
If you use our mobile application, you may receive push notifications related to messages, bookings, account activity, and other service-related updates. You can disable notifications at any time through your device settings.
We do not sell or rent your personal information.
Your data may be transferred in the event of a merger, acquisition, financing, reorganization, or asset sale.
We use cookies and similar technologies to maintain sessions, recognize users, analyze traffic, improve user experience, and protect the Platform. You can disable cookies in your browser settings, but some features may not function properly.
We implement reasonable administrative, technical, and organizational safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These safeguards may include secure authentication, encrypted transmission, access controls, monitoring, abuse prevention, and other security measures.
However, no website, mobile application, network, or storage system is completely secure. Use of the Platform is at your own risk.
We retain personal information only for as long as reasonably necessary to provide the Platform, maintain security, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.
When an account is deleted, we delete or anonymize associated account data, profile information, push notification tokens, service listings, messages, bookings, uploaded images, and related records unless retention is legally required or necessary for fraud prevention, dispute resolution, platform safety, accounting, tax, security, or other legitimate legal or business purposes.
Expired pending or rejected bookings may be automatically removed after a limited retention period because they are no longer actionable. Completed or accepted bookings may be retained longer where needed for reviews, dispute history, customer support, platform integrity, fraud prevention, legal compliance, or recordkeeping.
Identity verification documents and related verification materials submitted through Didit are processed and retained by Didit according to Didit’s applicable policies, settings, legal obligations, and agreements. House Plant Sitting may retain limited verification status information and related metadata for as long as reasonably necessary to operate the Platform, prevent fraud, maintain account safety, resolve disputes, comply with legal obligations, or enforce our agreements.
We do not sell personal information.
Users may request access, correction, or deletion of their personal information. Users may also delete their account through available account settings. After deletion, some limited records may be retained only where required for legal, security, fraud-prevention, accounting, platform-safety, or dispute-resolution purposes.
Contact us at: [email protected]
We may monitor, review, and filter content and messages shared through the Platform to help maintain a safe environment for users. Uploaded content may be scanned for safety, moderation, and compliance purposes.
Users may report objectionable content, suspicious activity, or abusive behavior through the Platform, including our website and mobile applications, where such features are available. We review reports and take appropriate action as promptly as reasonably possible.
We reserve the right to remove content, restrict features, suspend accounts, or terminate access to the Platform for violations of our Terms, misuse of services, or behavior that threatens the safety of our users or the integrity of the Platform.
This Platform is not intended for users under 18. We do not knowingly collect data from minors. If we learn that we have collected information from a minor, we will delete that information and restrict access to the Platform.
HousePlantSitting.com is based in the United States. If you access the Platform from outside the United States, your data may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
We may use third-party services to support the Platform, including but not limited to:
These providers may process limited data on our behalf to help us operate, secure, and improve the Platform. We are not responsible for the privacy practices of third-party services, and their use of information may be governed by their own privacy policies.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Platform or by other reasonable means. Continued use of the Platform after changes become effective indicates acceptance of the updated Privacy Policy.
Email: [email protected]
Important Notice: Your use of this Platform is also governed by our Terms and Conditions.