Effective Date: September 25, 2026
At HousePlantSitting.com, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Platform”).
By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
Location data is used to improve search results, display relevant listings, and match users with nearby plant sitting services.
House Plant Sitting may offer or require identity verification for certain users, including plant sitters, through a third-party identity verification provider called Didit.
When you choose to complete identity verification, you may be asked to submit information directly to Didit, which may include a government-issued identification document, a selfie or facial image, identity-related information, and other information needed to complete the verification process.
House Plant Sitting does not store copies of government-issued identification documents submitted through Didit. Identity documents and related verification materials are processed by Didit. House Plant Sitting may receive and store limited verification-related information, such as verification status, verification result, session identifier, timestamps, and related metadata needed to operate the Platform, display verification status, prevent fraud, and support account safety.
Identity verification confirms only that the information submitted during the verification process was reviewed by the verification provider. It is not a background check, criminal history check, guarantee of safety, guarantee of trustworthiness, or endorsement by House Plant Sitting.
If you use the plant marketplace as a buyer or seller, we may collect and maintain information related to marketplace listings, orders, transactions, fulfillment, and disputes. This may include:
House Plant Sitting does not store complete payment card numbers or complete banking credentials processed directly by Stripe. Stripe independently processes payment and connected-account information according to its own terms, privacy practices, and legal obligations.
For local-pickup marketplace transactions, House Plant Sitting may maintain reservation information, pickup status, cancellation status, completion status, buyer and seller identifiers, item and quantity information, timestamps, messages, and related transaction records even when payment is made directly between the buyer and seller and is not processed through Stripe or House Plant Sitting.
House Plant Sitting does not receive or store complete payment credentials for direct payments exchanged independently between buyers and sellers at pickup. Buyers and sellers should not send complete payment card numbers, banking credentials, or other sensitive financial credentials through House Plant Sitting messaging.
If you submit or receive a Plant Marketplace review, we may collect and maintain the review rating, written comment, reviewer and reviewed-user identifiers, associated order or transaction identifier, timestamps, moderation status, and related records. Marketplace review information may be displayed publicly or to other users as part of marketplace ratings, seller information, buyer information, or transaction-related features where applicable.
If you use our mobile application, you may receive push notifications related to messages, bookings, account activity, and other service-related updates. You can disable notifications at any time through your device settings.
We do not sell or rent your personal information.
For marketplace transactions, certain information may be shared between the buyer and seller as reasonably necessary to complete the transaction, communicate about the order, arrange fulfillment or delivery, provide shipping or tracking information, address a cancellation, refund, return, replacement, or dispute, or comply with applicable legal obligations.
Your data may be transferred in the event of a merger, acquisition, financing, reorganization, or asset sale.
We use cookies and similar technologies to maintain sessions, recognize users, analyze traffic, improve user experience, and protect the Platform. You can disable cookies in your browser settings, but some features may not function properly.
We implement reasonable administrative, technical, and organizational safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These safeguards may include secure authentication, encrypted transmission, access controls, monitoring, abuse prevention, and other security measures.
However, no website, mobile application, network, or storage system is completely secure. Use of the Platform is at your own risk.
We retain personal information only for as long as reasonably necessary to provide the Platform, maintain security, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.
When an account is deleted, we delete or anonymize associated account data, profile information, push notification tokens, service listings, messages, bookings, uploaded images, and related records unless retention is legally required or necessary for fraud prevention, dispute resolution, platform safety, accounting, tax, security, or other legitimate legal or business purposes.
Expired pending or rejected bookings may be automatically removed after a limited retention period because they are no longer actionable. Completed or accepted bookings may be retained longer where needed for reviews, dispute history, customer support, platform integrity, fraud prevention, legal compliance, or recordkeeping.
Identity verification documents and related verification materials submitted through Didit are processed and retained by Didit according to Didit’s applicable policies, settings, legal obligations, and agreements. House Plant Sitting may retain limited verification status information and related metadata for as long as reasonably necessary to operate the Platform, prevent fraud, maintain account safety, resolve disputes, comply with legal obligations, or enforce our agreements.
Marketplace order and transaction records may be retained after an order is completed, canceled, refunded, disputed, or otherwise closed where reasonably necessary for accounting, tax reporting, payment processing, fraud prevention, chargeback handling, customer support, seller and buyer dispute resolution, legal compliance, enforcement of our agreements, or other legitimate business purposes.
Shipping, tracking, refund, return, replacement, seller payout, Stripe transaction, and related marketplace records may be retained for periods appropriate to the applicable transaction, legal requirement, accounting requirement, payment-provider requirement, or dispute-resolution need.
Local-pickup reservation, cancellation, pickup-completion, direct-payment status, buyer-seller communication, and related marketplace records may also be retained where reasonably necessary for inventory management, fraud prevention, customer support, dispute handling, enforcement of our agreements, accounting, legal compliance, or other legitimate business purposes.
Marketplace reviews and related moderation records may be retained after a transaction is completed or an account is closed where reasonably necessary to preserve review integrity, prevent fraud or manipulation, resolve disputes, enforce Platform rules, comply with law, or maintain historical transaction records.
We do not sell personal information.
Users may request access, correction, or deletion of their personal information. Users may also delete their account through available account settings. After deletion, some limited records may be retained only where required for legal, security, fraud-prevention, accounting, platform-safety, or dispute-resolution purposes.
Users may request deletion of their House Plant Sitting account through the account settings available on our website or mobile applications, or by contacting House Plant Sitting Support.
Submitting an account deletion request through email, our support page, or another communication channel does not, by itself, authorize account deletion. House Plant Sitting will not delete an account solely on the basis of an unverified request.
To protect users against impersonation, identity theft, fraudulent requests, and unauthorized account deletion, House Plant Sitting requires appropriate verification of account ownership before processing user-initiated account deletion.
Possession of an account holder's name, username, email address, telephone number, or other publicly available information is not sufficient proof of account ownership.
Users requesting deletion through their account settings may be required to complete secure reauthentication or another approved verification procedure.
Requests submitted through support or email must undergo independent account ownership verification before deletion is authorized.
Verification may include secure authentication through the existing account, confirmation through the registered account email address, or additional identity verification where appropriate.
When account ownership cannot be reasonably established, or when there are reasonable concerns regarding impersonation, fraud, unauthorized access, or a compromised account, House Plant Sitting may request additional identity verification before authorizing account deletion.
This verification may include a valid government-issued photo identification document, such as a driver's license, state identification card, or passport, where reasonably necessary and permitted by applicable law.
Additional identification will not be required when account ownership can be reasonably verified through less intrusive methods. An alternative verification method may be offered where appropriate.
If account ownership cannot be reasonably established, House Plant Sitting will not execute an account deletion request solely on the basis of the unverified request. An appropriate alternative verification process will be provided where required by applicable law.
Any additional identification information collected for the purpose of verifying an account deletion request will be used only as necessary to verify the requester's identity, handled securely, and retained only for as long as necessary in accordance with applicable law.
Where identity verification is performed through Didit or another third-party verification provider, the provider's applicable privacy practices, retention requirements, and legal obligations may also apply. Users should not send copies of government-issued identification documents through ordinary support emails unless specifically directed to an approved secure verification process.
Following successful verification, account deletion requests will be processed in accordance with applicable privacy laws and our data retention obligations.
Certain records may be retained where necessary or permitted for legal compliance, financial recordkeeping, fraud prevention, security, platform safety, or dispute resolution.
Deletion of a House Plant Sitting account does not automatically delete information independently maintained by third-party service providers, including identity verification and payment processing providers, where separate retention obligations or deletion procedures apply.
For additional information about account deletion and identity verification, please refer to Section 18 of our Terms and Conditions.
Contact us at: [email protected]
We may monitor, review, and filter content and messages shared through the Platform to help maintain a safe environment for users. Uploaded content may be scanned for safety, moderation, and compliance purposes.
Users may report objectionable content, suspicious activity, or abusive behavior through the Platform, including our website and mobile applications, where such features are available. We review reports and take appropriate action as promptly as reasonably possible.
We reserve the right to remove content, restrict features, suspend accounts, or terminate access to the Platform for violations of our Terms, misuse of services, or behavior that threatens the safety of our users or the integrity of the Platform.
This Platform is not intended for users under 18. We do not knowingly collect data from minors. If we learn that we have collected information from a minor, we will delete that information and restrict access to the Platform.
HousePlantSitting.com is based in the United States. If you access the Platform from outside the United States, your data may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
We may use third-party services to support the Platform, including but not limited to:
These providers may process limited data on our behalf to help us operate, secure, and improve the Platform. We are not responsible for the privacy practices of third-party services, and their use of information may be governed by their own privacy policies.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Platform or by other reasonable means. Continued use of the Platform after changes become effective indicates acceptance of the updated Privacy Policy.
Email: [email protected]
Important Notice: Your use of this Platform is also governed by our Terms and Conditions.